Frequently Asked Questions
Find answers to common questions about our electronics and services
Do your electronic products come with a warranty?
Yes, all hardware purchased through Night Owl SP, LLC includes a standard 1-year limited manufacturer warranty covering defects in materials and workmanship.
Are batteries included with my purchase?
Battery inclusion varies by product. Please check the 'In the Box' section on the specific product page for detailed information.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer technical support for setup?
Absolutely. Our technical team is available via email to guide you through the initial configuration and troubleshooting of any device.
Is it safe to shop on your website?
We use industry-standard SSL encryption to ensure that your personal and payment information is protected at all times.
Can I cancel my order after it has been placed?
Orders can be cancelled within 1 hour of placement. After this window, the order enters our fulfillment process and must be handled as a return.